Mighty Waikato Ambassador Programme

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The Ambassador Programme is designed to empower those interacting with visitors to the Waikato region, creating storytellers and ambassadors who can connect with people through the values of 'manaakitanga' (hospitality) and 'kaitiakitanga' (caring for the environment).

Ambassador Programme schedule: postponed until Early 2024. Group Bookings are available upon request.

The programme consists of five unique workshops, focusing on different areas of the region:

  • Hamilton Kirikiriroa
  • Waikato District
  • Waipā District
  • Matamata-Piako District
  • Ōtorohanga & Waitomo Districts

The main goal of the Ambassador Programme is to deepen participants' understanding of their local area, foster cultural awareness, and enhance customer service. This enables them to provide consistent and welcoming hospitality to all visitors and become proactive ambassadors for the community.

Who is the workshop for?

The workshops are tailored for people in various roles, such as retail staff, front of house, baristas, bar staff, and transport providers; anyone who encounters visitors to our region. The aim is to instill pride and enthusiasm in the participants about their districts and the wider Waikato region, turning them into effective storytellers and ambassadors.

What does the workshop cover?

The course content covers the history and unique stories of the district, including the Waikato river, Māori history, early explorers, European settlers, the Waikato land wars, and the region's current growth and economy.

What are the outcomes for participants?

People: People do business with people they like. Taking ownership and pride in our town makes it easy to connect with any visitor or customer whether they are known to you or not. It’s the things that cost nothing which create the best visitor experiences.

Place: Connect with your place and your community. Understand and respect the past, show pride in your town and develop your local knowledge to share with others.

Culture: Take pride in what you do, build cultural knowledge, your own reputation and brand consistency. We journey through the continual growing markets, looking at how we can authentically connect with these visitors.

Future: The Ambassador programme inspires people and grows businesses by providing tools to ensure a positive and totally memorable customer experience.