In this article, MBIE shows you how to turn feedback — good or bad — into an opportunity.
Complaints, questions or compliments posted on your business’s social media pages offer a chance to make a positive impact on what current and prospective customers think of your business. Quickly resolving a complaint, for example, can build credibility and goodwill amongst your followers.
1. Plan ahead
2. Keep across it
3. Review carefully
4. Respond Quickly
5. Learn and improve
More info: www.business.govt.nz