Important information regarding COVID-19   → For Industry    → For Visitors 

COVID-19 - Information for Accommodation providers

We understand that many of those in the hospitality sector will be looking for further guidance during COVID-19 Level 4.

The Level 4 status means:

  • Non-essential businesses and services must close. Only essential businesses and services, as defined by the government, can stay open.
  • People are instructed to stay home, unless they are an essential worker, or need to obtain essential services.

Any entity that provides accommodation services for essential workers, isolation/quarantine, and emergency housing is considered an essential business and is encouraged to operate during this time.

For clarity, that includes the following types of accommodation for in-house guests (at all times no external guests are allowed access):

  • Hotels
  • Motels
  • Backpackers
  • Lodges
  • Bed and Breakfast
  • Short-term Serviced Apartments
  • Hostels
  • Hall of Residence
  • Holiday Parks and Campgrounds
  • AirBnBs – whole house only, no shared rooms
  • Self-contained vehicles, such as motorhomes or campervans

Guidelines for the Hospitality and Accommodation Services

MBIE has provided guidelines the Hospitality and Accommodation Services are continuing to work hard to provide further clarity in this area. We will continue to keep you updated with information as it comes to hand. This information is designed to provide guidance to help you navigate these extraordinary times.

The full guidelines can be found here.

How to register your business as a provider for the Temporary Accommodation Service

There are a large number of travellers still in New Zealand who are unable to return to their home country. Travellers are being instructed to not go to the international airport unless they have confirmed travel today and a valid passport.

If travellers are unable to return home, a temporary accommodation service has been set up to help them find accommodation for the duration of the lockdown.

If you are hotel/motel operator and would like to register as a provider of the Temporary Accommodation Service for essential workers, those needing to self-isolate or international guests who have been unable to secure travel overseas, please complete this form and send to: and/or with Temporary Accommodation Service in the subject line.

Bed and Breakfast operators

To assist these operators to easily find the information they need to support their businesses and their guests, the Bed & Breakfast Association has been compiling relevant material for bed and breakfast property owners from a number of official sources. This information is available to all bed and breakfast owners, whether they are a member or not, on the Association website –

The Association has also opened up its Facebook Group page to any bed and breakfast owner who may wish to join the group – simply search on Bed & Breakfast Association NZ Members and ask to join or contact the President or Secretary with your email address.

It is crucial for all B&Bs to receive up to date and correct information, and owners are also encouraged to contact the President or Secretary with any queries or questions they may have.

For further information contact:

Rayma Jenkins
+64 6 834 2090
Fiona Rollings

For more information including what to do if a guest becomes ill and cleaning guidelines please visit the Ministry of Health website here.

This page was last updated on 31 March at 5.20pm