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COVID-19 - Alert Level 2 Standard for Tourism Operators

Tourism Industry Aotearoa (TIA) has worked with tourism activity operators, the Ministry of Business, Innovation and Employment, and WorkSafe to create this minimum standard to support tourism activity operators to manage the COVID19 risk during Alert Level 2.

It sets out the minimum requirements for the development of a COVID-19 safety plan. All operators who intend to be open for business in Alert Level 2, or have staff on-site, must prepare their plans in accordance with this minimum standard.

Tourism activities include a broad range of commercially provided experiences. Many of these activities are regulated under the Adventure Activity Regulations (AAR), Civil Aviation Authority (CAA), Maritime New Zealand (MNZ) or hold Amusement Device Licenses (ADLs). Examples of these include heli-skiing, sea kayaking, river kayaking, ziplining, scenic flights, rock climbing, hiking, quad biking, jet boating, rafting, fishing, hunting, mountaineering, bungy jumping, cycle touring, horse riding, diving, and canyoning. Commercial ski fields have unique circumstances of operational context and scale so have their own guidance. We are currently working on guidance for overnight trips and will update this document as soon as that is done.

Many tourism activities are carried out on public conservation land and waters. Please refer to the website of the Department of Conservation for information on restrictions to access and use of facilities.

The full document can be found here

What operators need to do

Operators must use a planned and documented approach to managing the COVID-19 risk. The plan must be specific to your operation and is for you, your workers, and other people who need to know about it. It must be in place before you open for operation. You do not need to send your COVID-19 safety plan to WorkSafe for review, but it must be made available upon request of a WorkSafe Inspector.

Information in this guidance document supports the development of these individual plans. It should be used in conjunction with the advice from Government for doing business at Alert Level 2. WorkSafe has a COVID-19 safety plan template which you can use if you want. There are other useful resources listed at the end of this document.

When developing your COVID-19 safety plan, you must use good worker engagement and participation practices in accordance with the Health and Safety at Work Act (HSWA). This means that the plan must be prepared in a way that enables staff to have a say on the issues that affect them. Doing so improves the likelihood of them adhering to the requirements of the plan and ensures good practice is being implemented.

This page was last updated on 19 May at 10.30am