Support & Resources

How to handle customer feedback on social media
If someone posts a complaint on your business’s Facebook page or Twitter feed, how best to respond? Would you a) delete or ignore it b) discuss a possible resolution via comments on their post or c) thank them and make contact privately?
Disaster planning
Emergencies that force you to stop trading, like earthquakes, floods, fires and power cuts, can come without warning.
Making the most of Major Events
This handy guide provides you with some ideas and pointers about making the most of major events.
Tourism New Zealand
Tourism New Zealand’s industry website provides the latest statistics, market insights and resources as well as information on working with them.
Business Growth
The Waikato Regional Economic Development Agency offer a business growth service, whether you are a new start-up, a growing or well established business, they support all businesses in the Waikato from every sector.
Tourism Industry Aotearoa
Tourism Industry Aotearoa (TIA) is the national industry association for tourism businesses.
Tourism Sustainability Commitment
The New Zealand Tourism Sustainability Commitment aims to see every New Zealand tourism business committed to sustainability by 2025.
Ministry of Business, Innovation and Employment (MBIE)
The MBIE tourism research and data provides detailed statistics and analysis of our international and domestic tourism markets, including visitor arrivals, visitor behaviour, regional spread and more.
Visitor Data and Insights
Hamilton & Waikato Tourism are here to help you understand data and insights relating to the visitor market.
Qualmark
Qualmark is New Zealand tourism’s official quality assurance organisation, providing a trusted guide to quality travel experiences.

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