Support & Resources

How to handle customer feedback on social media
If someone posts a complaint on your business’s Facebook page or Twitter feed, how best to respond? Would you a) delete or ignore it b) discuss a possible resolution via comments on their post or c) thank them and make contact privately?
China visitor market online resources now available
Webinars and online modules based on the MBIE China workshops are now available to help tourism operators derive greater value from the China visitor market.
Disaster planning
Emergencies that force you to stop trading, like earthquakes, floods, fires and power cuts, can come without warning.
22 Nov 2016: New tool to grow domestic tourism
An exciting new online tool and website to accelerate growth in New Zealand’s $20 billion domestic tourism sector, and encourage Kiwis travellers to visit more regions year round, went live on Tuesday 22 November 2016.
New Snapshots and Profiles available for key markets
The latest Market Snapshots and Consumer Profiles containing vital insights into our target visitors are now available.
25 Nov 2016: Safety tool
WorkSafe has developed a new online tool to help businesses get started with managing their workplace health and safety risks.
Making the most of Major Events
This handy guide provides you with some ideas and pointers about making the most of major events.
Social Media Image & video size guide
This 2017 Social Network Image & Video Size Guide will help you keep up with the different specifications for multimedia content across each social network.
Tourism New Zealand Hub
Tourism New Zealand has created a new hub on the corporate website bringing together information showing the value of the tourism industry to New Zealand.
Business Growth
The Waikato Regional Economic Development Agency offer a business growth service, whether you are a new start-up, a growing or well established business, they support all businesses in the Waikato from every sector.

Hamilton & Waikato New Zealand

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