The programme helps to build knowledge of the history, special places and people of Kirikiriroa- Hamilton to proudly share with manuhiri; to extend an understanding of what it takes to authentically connect with visitors, to contribute to the ongoing and future success of Hamilton by providing simple tools to enhance visitor and customer experiences right across the mighty Waikato region.
Participants engage in a three-hour workshop delving into the history and unique stories surrounding the backbone of the city- the Waikato river, including early Māori history and legends, experience of early explorers and European settlers, the Waikato land wars, right through to the exciting regional growth and economy of today.
During this bespoke programme you’ll explore ways to connect, engage authentically and make a real difference to visitors from around NZ and the globe, ensuring they’re left with a highly memorable and lasting impression of the specialness of Kirikiriroa-Hamilton.
People: It’s the things that cost nothing which create the best visitor experiences. Taking ownership and pride in our town makes it easy to connect with any visitor or customer.
Place: Be proud of Hamilton and the Waikato region. Understand and respect the past and develop your local knowledge to share with others.
Culture: Take pride in what you do and build cultural knowledge. Learn how to authentically connect with Interntational visitors.
Future: Grow your business by providing a positive and memorable customer experience.