COVID-19 - Important Information

All of New Zealand is at Alert Level 1

Below is a summary of what this means for people residing in or visiting the region. 

At Alert Level 1, everyone can return without restriction to work, school, sports and domestic travel, and you can get together with as many people as you want, but:

  • stay at home if you’re sick and get a test if you have symptoms.
  • maintain good hygiene - wash your hands, sneeze and cough into your elbow.
  • keep a track of where you’ve been and who you’ve seen.
  • use face coverings when you cannot maintain physical distance. 
  • keep a safe distance from people you don’t know while out.

For full up-to-date information please visit 


You legally must wear a face covering when you’re travelling on a domestic flight anywhere in New Zealand. This does not include private flights. 

Controls at the borders remain for those entering New Zealand, including health screening and testing for all arrivals, and mandatory tests for COVID-19 and 14-day managed isolation or quarantine. 

Face coverings in Auckland

Face coverings legally must be worn:

  • on all public transport to, from and through Auckland — including on long-distance bus and train journeys, as well as Auckland ferries
  • on domestic flights throughout New Zealand
  • by Auckland taxi and ride-share drivers — while it’s not compulsory for passengers to wear them, we strongly encourage you to.

There are exemptions for some people.

For the most-up-to-date information about Levels guidelines please visit 

Information for the Tourism Industry

These are unprecedented times for our visitor sector. Our region has been significantly impacted across all areas – international visitor arrivals, corporate business events and travel, major events and all businesses who serve the visitor economy (hospitality, accommodation, retail, transport, venues and tourism operators).

Learn the steps you can take to unite for recovery. Find out what help is available and get the latest updates by visiting

Information for Visitors and Travellers

New Zealand’s border is closed to almost all travellers and entry is strictly controlled. All arrivals are tested for COVID-19 and a 14-day managed quarantine or isolation is mandatory. New Zealand citizens, permanent residents and residents with valid travel conditions returning to New Zealand do not need approval from Immigration New Zealand before travelling. There are a small number of limited exceptions to the ban on travelling to and entering New Zealand. If you’re not a New Zealand citizen or resident you legally must get approval from Immigration New Zealand before travelling to New Zealand.

If you are an overseas visitor, consider returning home as soon as you are able to. You can use international air services to travel home. There may, however, be limited commercial options available. If you're unable to secure a ticket, please contact your country embassy.

Pre-departure COVID-19 test

Negative COVID-19 test result required for travellers coming from the United Kingdom or United States arriving in or transiting through New Zealand after 23:59 New Zealand Daylight Time on 15 January 2021

Managed isolation

All travellers are legally required to obtain a Managed Isolation Allocation system voucher confirming their place in a managed isolation facility before boarding a flight. You do not have to pay for a voucher. However, some people will be charged for their stay in managed isolation or quarantine.  
Please note: a Managed Isolation Allocation system voucher is not a visa. 


Visitors and Travellers are responsible for understanding how to meet the conditions of their visa in New Zealand at all times. Many work, student and visitor visa holders already in New Zealand have had their visa expiry dates extended. If you are concerned about your visa details or you have not received a notification, you can confirm your visa expiry date and conditions by using the Visa Verification Service on Immigration New Zealand website or the INZ contact centre. 

Find more information on travel visa here:

For more information visit

International flights

Air New Zealand is operating reduced domestic and international schedules. Please check the Air NZ website for further details, or check with your preferred airline.

Check here for more information for international visitors and tourists returning home.

Where you can find help

If you have develop a fever, cough or shortness of breath, phone Healthline’s dedicated COVID-19 number 0800 358 5453 or contact your GP (you must phone ahead of your visit).

If you are too unwell to travel then phone 111 for an ambulance.

Waikato DHB has set up Community Based Assessment Centres throughout the Waikato. These centres are for assessment and testing if you have symptoms of COVID-19. The centres are open every day.

Find more information and Community Based Assessment Centres locations here:

See the latest health information, advice and updates;

  • The Ministry of Health advice is here
  • New Zealand Government information is available here
  • Hamilton City Council’s updates are available here
  • Waikato District Council’s updates are available here